Privacy Notice

Introduction

Redhills is committed to protecting your personal information and being transparent about how we use it. We respect your privacy and strive to ensure your data is handled securely, fairly, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy notice explains how we collect, use, and store your personal information when you engage with us.

Who We Are

Redhills CIO

Durham Miners Hall

Flass Street

Durham

DH1 4BE

Email: admin@redhillsdurham.org

Phone: 0191 323 3658

Redhills is the data controller of your personal information. This means we determine the purposes and means of processing your personal data and are responsible for ensuring it is used in compliance with data protection law.

What Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, postal address, and phone number

  • Ticket bookings, donations, and attendance records

  • Payment information (processed securely via third-party providers)

  • Communication preferences and correspondence

  • Access requirements or special accommodations

  • Membership and supporter information (if applicable)

  • IP address and browsing data collected via cookies on our website

 

How We Collect Your Data

We collect personal data when you:

  • Purchase tickets or make bookings through our website or box office

  • Sign up to our mailing lists or newsletters

  • Make a donation or become a member/supporter

  • Visit our website or interact with our digital content

  • Attend our events or take part in programmes

  • Contact us by email, phone, post, or in person

 

How We Use Your Data

We use your information to:

  • Process ticket bookings, donations, and event registrations

  • Communicate with you about your booking, donation, or enquiry

  • Share news, updates, and marketing communications (if you have opted in)

  • Understand and improve our audience engagement and services

  • Administer memberships, volunteer programmes, and fundraising campaigns

  • Meet our legal obligations (e.g. financial reporting, safeguarding)

 

Legal Bases for Processing

We will only process your personal data where we have a lawful basis to do so. These may include:

  • Your consent

  • A contract with you (e.g. ticket sales or donations)

  • A legal obligation

  • Our legitimate interests (e.g. improving services and audience understanding)

Marketing and Communications

We will only send you marketing communications by email, post, or phone if you have given your consent or if we have another lawful basis. You can withdraw your consent or update your preferences at any time using the link in our emails or by contacting us at admin@redhillsdurham.org.

We do not sell or share your personal data with third parties for marketing purposes.

Third-Party Services

We work with trusted third-party service providers (e.g. ticketing systems, email platforms, payment processors) to help deliver our services. These providers only process your data on our instructions and are required to protect it in line with data protection law.

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or destruction. Your personal information is stored securely and only retained for as long as necessary for the purposes for which it was collected.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw your consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

 

To exercise any of your rights or if you have questions about this notice, please contact us at:

admin@redhillsdurham.org

Changes to This Privacy Notice

We may update this notice from time to time. Any changes will be posted on our website, and where appropriate, notified to you directly.

Last updated: 10 July 2025